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Search our knowledge base or get in touch with our team if you can't find what you're looking for.

Common Issues

Quick answers to frequent problems

DNS propagation can take up to 48 hours. Ensure you've added the correct A and CNAME records as listed in your dashboard.

Check your spam folder and ensure no-reply@menengai.cloud is added to your safe sender list.

Make sure you've correctly entered your Till/Paybill number and verified the callback URLs in the developer portal.

How do I connect a custom domain?

Can I manage multiple stores with one account?

What payment methods are supported?

Is there a limit on how many products I can add?

I forgot my password. How do I reset it?

Can I import products from Shopify or WooCommerce?

Our support team is always ready to assist you. Send us an email and we'll get back to you within 24 hours.